Terms of Service

Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of CloudCoord (the “Service”), operated from Vermont, United States. By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Description of the Service

CloudCoord is an AI-assisted transaction-coordination platform for licensed real estate professionals. It reads transaction documents, extracts data, tracks deadlines, and drafts communications to assist with closing-coordination work.

CloudCoord is a software tool, not a law firm, brokerage, lender, or licensed advisor. It does not provide legal, financial, tax, or real-estate advice, and it is not a substitute for your own professional judgment or that of an attorney. You remain solely responsible for every transaction, communication, and decision in your files.

Eligibility & Accounts

• Eligibility: you must be at least 18 and a licensed real estate professional (or authorized member of such a professional’s team) using the Service for business purposes.
• Account security: you are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
• Accurate information: you agree to provide accurate account, brokerage, and license information and to keep it current.

Subscriptions, Fees & Billing

• Plans: the Service is offered on recurring subscription plans, which may include a one-time onboarding fee and usage-based charges, billed through our payment processor (Stripe).
• Authorization: you authorize recurring charges to your payment method until you cancel.
• Cancellation: you may cancel at any time. Cancellation stops future renewals; you retain access through the end of the paid billing period, after which the account becomes read-only and is deleted after the retention window described in the Privacy Policy. Fees already paid are non-refundable except where required by law.
• Changes: we may change prices on prospective renewals with reasonable notice.

Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of real estate, fair-housing, privacy, or anti-spam laws;
• upload data you lack the right to process, or use the Service to handle data of consumers without a lawful basis;
• attempt to reverse-engineer, scrape, overload, or circumvent the security or rate limits of the Service;
• resell or provide the Service to third parties except as expressly permitted; or
• use the Service to send communications you have not reviewed and approved.

Your Data & Privacy

You retain ownership of the transaction data, documents, and content you provide. We process it to provide and improve the Service as described in our Privacy Policy, which is incorporated into these Terms. Our use of data obtained through Google APIs (Gmail) adheres to the Google API Services User Data Policy, including the Limited Use requirements.

AI-Generated Content

The Service uses AI to extract data and draft communications. AI output can be inaccurate or incomplete. All drafts are suggestions that require your review; nothing is sent on your behalf without your action. You are responsible for verifying accuracy and for any communication you choose to send.

Third-Party Services

The Service integrates third-party services (including Google/Gmail, Anthropic, Stripe, Supabase, Vercel, and Resend). Your use of those services through CloudCoord is also subject to their respective terms, and we are not responsible for their acts or omissions.

Intellectual Property

CloudCoord and its software, design, and content are owned by us and our licensors and are protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms; we reserve all other rights.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate. The Service is not a substitute for professional or legal judgment.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDCOORD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You agree to indemnify and hold CloudCoord harmless from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms or applicable law.

Termination

You may stop using the Service and cancel at any time. We may suspend or terminate access for violation of these Terms, non-payment, or to comply with law. On termination, the data-retention and deletion practices in the Privacy Policy apply.

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email, and continued use after the effective date constitutes acceptance.

Governing Law

These Terms are governed by the laws of the State of Vermont, United States, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in Vermont.

Contact

Questions about these Terms? Contact support@cloudcoordinator.io.